Resiliency Project for Los Angeles International Airport

Meet Los Angeles International Airport's N.I.C.E.™ Problem Solvers

We give N.I.C.E. new meaning - "Resiliency Edge" workers Neutralize Irritations Customers Experience™

They solve problems, relieve stress - and produce satisfied customers. Scroll down the page to read all their stories!

Read 2010 winners' stories - and see winners' photos

View 2011 annual winners

Thank you to our sponsors who make this Project LIFToff incentive possible, including Daniels Bistro, World Way West Cafe/Encounter Restaurant and hotel/restaurant members of Gateway to LA, including:

Holiday Inn, Courtyard by Marriott, Border Grill, Embassy Suites, Westin, Radisson Hotel, Sheraton Gateway LAX, Paparazzi Restaurant, Daniels Bistro

And to LA INC members:

Starline Tours, Universal Studios Hollywood, LACMA, Buca di Beppo Restaurant - Universal City, Hornblower Cruises & Events, Malibu Family Wines, Pedal or Not Electric Bicycle Tours

Sort N.I.C.E. stories by company:

Return to Main Story Page

Photo (courtesy of the Daily Breeze) shows employees at LAX taking the Resiliency Edge "kick off" class. To view a news story about the class, click here.

Below, See LAX AWARD EVENT news clip (click here to enlarge)

"Resiliency Edge" Success Stories

Entry Num:

125

Company:

TSA

Employee:

Welcome TSA!

Name:

TSA joins LAWA's "Resiliency Edge" Training and Incentive

Comments:

LAWA and Project LIFToff are proud to welcome the TSA as participants in LAX's "Resiliency Edge" program!

Congratulations to the 48 TSA employees who took "Resiliency Edge" training on June 24 and now are part of the program's incentive.

Look for TSA success stories in this space - as participants in the training use the program's customer service "tools" to enhance the travel experience for LAX customers.