Thank you to our sponsors who make this Project LIFToff incentive possible, including Daniels Bistro, World Way West Cafe/Encounter Restaurant and hotel/restaurant members of Gateway to LA,
including:
Starline Tours, Universal Studios Hollywood, LACMA, Buca di Beppo Restaurant - Universal City, Hornblower Cruises & Events, Malibu Family Wines, Pedal or Not Electric Bicycle Tours
Photo (courtesy of the Daily Breeze) shows employees at
LAX taking the Resiliency Edge "kick off" class. To view a news story about the class, click
here.
Erick was working on a landscaping project across from the Arrivals level when a passenger approached him and asked for assistance.
Immediately, Erick put down his work tools and focused intently on the passenger, who said he needed to get to Santa Monica. The man asked Erick if he knew the right bus to take, and not only did Erick know the bus route, he knew the fare and the best place for the man to catch the bus and the fastest way to get there.
The passenger’s huge smile showed not only his appreciation, but how impressed he was. I must admit that I was impressed too with Erick's thorough knowledge of the bus system, how confidently he interacted with the passenger, and how eagerly he stepped forward to be helpful.
Erick works for Facilities Maintenance, but I can say he provided customer service comparable to our Customer Service Representatives who are trained for that kind of interaction with PAX. Erick is a tribute to the professionalism of the Maintenance Services Division and their commitment to the two jobs they have – keeping the grounds impeccable and meeting our airport customers’ needs, whatever they are.
Entry Num:
276
Company:
MSD
Employee:
Alicija G
Name:
Supervisory staff
Comments:
I was part of a crew that needed to cut back branches on trees near Parking A so that a paving crew could follow in behind us. The paving crew was set to come in 20 minutes and I along with our team was focused on internal customer service. We knew how much the paving crew was dependent on us and we got on top of our truck and cut and cut and cut with our chain saws. We worked like crazy to clean up the debris also, and we got it done in time - so our teammates could do their jobs.
Entry Num:
275
Company:
MSD
Employee:
N. Pineto
Name:
Leonore
Comments:
A couple was lost and very upset. They had set out from the airport to walk to their hotel and got lost by the time they came over to me. They called to me while I was working, and I could see how upset they were. I calmed them down by showing them that I was interested to help. They couldn't speak English, but I used sign language to figure out the problem - which was that they were about three miles away from where they needed to go!
I could see they were exhausted, and I showed them my phone, and showed them that was going to call their hotel, and I did. I gave the story to the hotel and the hotel sent a shuttle over to get the couple. I kept them calm, till the shuttle came and they really brightened up when they saw that shuttle.
They thanked me in Chinese!
Entry Num:
274
Company:
MSD
Employee:
Ramon G
Name:
Supervisory staff
Comments:
A couple was very upset because they could not find their car in Parking Lot B. They approached me and I stopped what I was doing to help them. After I listened to them this calmed them down and finally i was able to realize that they weren't parked in Lot B after all, but what they were describing sounded like Lot C. As it turned out that was the truth, and they were so happy that i had taken the time to help them.
Entry Num:
273
Company:
MSD
Employee:
Chris G.
Name:
Leonore
Comments:
I was doing my work when a couple asked me to take their picture together in front of the airport's LAX sign. Immediately I stopped what I was doing and showed them a big smile and told them I would be very happy to do that. A small thing, maybe, but it was a big thing to them!
Entry Num:
272
Company:
MSD
Employee:
Pedro
Name:
Uriel Matus
Comments:
I was working when a traveler in a car shouting over to me asking if I would help him. I stopped what I was doing and listened to him describe how he couldn't find where to return his rental car and he was very upset and agitated because he was afraid he was going to miss his flight. I understood why he was upset and I took a moment to show him where he needed to go, and made sure he understood. Thank you, he said, and quickly he drove off, but I felt good I had helped him.
Entry Num:
271
Company:
MSD
Employee:
Milton G
Name:
Uriel Matus
Comments:
There was a truck driver driving the wrong direction looking for an address on El Segundo. When he called over to me I interrupted what I was doing and showed him by my body language that I was interested to help him. When he told me the address I realized he was heading north when he needed to go south. I not only told him how to go, but I took an extra moment to give him landmarks to make sure he wouldn't get lost again. He was so appreciative, he kept saying thank you, thank you.
