Purchase the book:
All Profits Support
Aviation Charities

Contact the author with a question or comment:

Return to:
Home Page

Click to Enlarge

Aviation workers profiled, include (top left) Bernie Schettino, Tom Innace, Sue Baer. Front row, Terri Rizzuto, Toni Knisley and Debbie Roland, with author, Tom Murphy.

for a "Resiliency Edge" N.I.C.E.™ Story

You can win an Award too!
Details below

“Resiliency Edge” participants learn how to Neutralize Irritations Customers Experience™.

To vote for stories you like, go to N.I.C.E. Stories and:

  • Click on an airport.
  • On that page, identify the NUMBER of the story you like.
  • Return to this page, and in the box below explain your reason for liking the story. Your feedback will help us recognize the worker(s) you highlight – but each month we’ll also select (at random) a VOTER for recognition and reward as well. You can win too!
  • Each month a Voter will receive a $25 American Express Gift Check.
  • To find out who’s been selected, return regularly to the N.I.C.E. Stories page for announcements of our Monthly Winners.

Your Name:
Your Company:
Your Email Address:
The Story's Airport:
The Story Number:
Why do you like this story?

Return to HOME page.