Human Resiliency Institute at Fordham University


	The Human Resiliency Institute At Fordham Conducts research Offers training to help aviation workers cope with pressures from congestion, delays and high security. Operating out of Fordham's Graduate School of Education, the Institute expands upon work initiated by Reclaiming the Sky, a non-profit that supported workers' resiliency after 9/11.

	Purchase the book: All Profits Support Aviation Charities Contact the author with a question or comment: Tom Murphy .org

	Click to Enlarge Aviation workers profiled, include (top left) Bernie Schettino, Tom Innace, Sue Baer. Front row, Terri Rizzuto, Toni Knisley and Debbie Roland, with author, Tom Murphy.

	Read a chapter from the book: Click here

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"Resiliency Edge"
gives new meaning to the word N.I.C.E.™

Participants learn "tools" to Neutralize Irritations Customers Experience™

"Resiliency Edge" teaches airport and airline workers how to manage their pressures by solving problems for distressed travelers - no small task in today’s turbulent aviation environment.

Participants learn how to "neutralize irritations" to create three winners: customers win because they get their airport problems solved; workers win because they reduce the source of their stress (upset travelers.) Airports and airlines win by gaining enhanced service levels.

Read examples of N.I.C.E. stories at participating airports:

JFK International Airport

Pittsburgh International Airport

Manchester-Boston Regional Airport

Coming Soon: Stories from Newark Liberty and LaGaurdia Airports

Want to know how your airport or company can join in and benefit too - contact us at the Human Resiliency Institute at Fordham University for more information.

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