Resiliency Edge N.I.C.E. problem solvers offer warm welcomes, reduce stress and make travel through our airport satisfying. We're pleased to recognize our top performers - see their stories below:
When I got to extended parking my car would not start. I called the airport number got a friendly response from a man who told me he would be there right away. Within three minutes, two people arrived, engaged me in friendly banter give my car a boost and I was up and running in no time. I told them about the other person who was in a similar situation and they quickly attended to him as well. When I got to the parking exit I realized that I had misplaced my parking ticket. I was tentative because I thought for sure I would be charged a fee for having lost it. To my surprise, the friendly attendant, identified my car in no time and told me when I had entered the parking lot. There was no need for me to provide him with my plane tickets and there was no extra fee for me not having my parking stub. I have always loved Pittsburgh airport. I had previously lived in another city whose airport is a nightmare. The great service makes flying a less stressful situation. The excellent service I received last Wednesday further increases my already high opinion of the airport as a well-run operation with excellent staff who certainly meet their customers needs. Kudos to all for the good job that you do. It is greatly appreciated.
Entry Num:
410
Company:
Concessions
Employee:
Virginia N.
Name:
Jeff M.
Comments:
I arrived at work at Pittsburgh International Airport and realized shortly after I had an important meeting, but was not dressed properly. I needed a dress shirt and tie within an hour. I went to Brooks Brothers where I explained my situation to Viginia, who quickly understood my issue and found me a matching shirt and tie. She then very quickly steamed the wrinkles out of the shirt and sent me on my way -- all set and ready to go to my meeting. It may have been simple for her, but it meant the world to me!
Entry Num:
361
Company:
Concessions
Employee:
Jay K.
Name:
Kurt P.
Comments:
Jay K. engaged in assisting a passenger at the elevator on the baggage claim level. He told her she would need to get off at the Transit level to reach the security check point. The woman said it was her first time here in years. Once at the Transit level, he went out of his way and escorted her to the security area. Jay helped to ease her concerns in directing her to where she needed to go.
Entry Num:
348
Company:
Concessions
Employee:
Jim K.
Name:
Alyson
Comments:
Jim K. helped me, a brand new airport employee, get a package mailed out on time. When I realized I forgot my wallet and didn't have enough money to cover the cost of mailing he gave me detailed instructions on what I needed to do and when I needed to do it! His expert customer service meant my mom got her birthday present on time! He was very sweet and now, I remember to bring my wallet with me when going airside!
Entry Num:
323
Company:
Concessions
Employee:
John M.
Name:
Kari B.
Comments:
A woman who spoke no English came to the Massage Bar and one of our employees, John M. She was confused and needed to get to baggage. John escorted her all the way to baggage and made sure she found her luggage and family. He went above and beyond the call of duty, she and her family was very grateful for his help.
Entry Num:
322
Company:
Concessions
Employee:
Christian
Name:
Kelly
Comments:
At approximately 1 p.m. on a Monday, a co-worker and I noticed Christian, an employee at the Center Core Auntie Anne’s, demonstrate commendable customer service. Christian took the time to escort a visually impaired gentleman to his gate on Concourse C. A job well done to Christian for going above and beyond in providing excellent customer service!
Entry Num:
309
Company:
Concessions
Employee:
Jim K.
Name:
Debra C., Sarah H.
Comments:
We needed to mail several items for an important deadline. However, our work schedule was booked solid in the afternoon and since we work landside, we were hustling to make it to airside before the Post Office closed for lunch hour. Unfortunately, we didn’t make it on time. Fortunately, we ran into Jim, who was walking during his lunch hour. We explained our dilemma to him and he kindly opened the Post Office, taking time from his own lunch to assist us with packaging and made sure that our packages were posted in time. Jim went above and beyond to help out fellow PIT Airport employees and his efforts were greatly appreciated
Entry Num:
301
Company:
Concessions
Employee:
Sherri B.
Name:
Jeffrey S
Comments:
After arriving back in Pittsburgh on a Saturday night I could not find my car in the Short Term parking lot. Even though I travel frequently from the airport for business, this time I just forgot where I parked my car. I called for assistance and the dispatcher on the phone informed me that a truck would arrive shortly and help. I waited less than five minutes for the truck to arrive. Sherri, the driver, was reassuring and polite. In less than 10 minutes we found my car! Sherri was extremely kind and professional.
Entry Num:
300
Company:
Concessions
Employee:
Mike M
Name:
Jeffrey S.
Comments:
After arriving back in Pittsburgh on a Saturday night I could not find my car in the Short Term parking lot. Even though I travel frequently from the airport for business, this time I just forgot where I parked my car. I called for assistance and Mike, the dispatcher on the phone, was very courteous and informed that a truck would arrive shortly and help. The truck arrived and I was able to find my car. But Mike was very courteous and professional which I greatly appreciated after a long trip.
Entry Num:
198
Company:
Concessions
Employee:
Laura M.
Name:
Fred L.
Comments:
I have never commented about employees to a business in the past, but I am doing it now because of the unusual nature and excellence of the services which my daughter and I received. My daughter is 18 years old and just recently found the delight of reading, especially novels. We had two hours between flights, and she wanted to shop in your store for something interesting to read on the next leg of our journey.
My daughter found the Teenage Book Section and settled in to finding a book which was just right for her. One of your employees, Susan, noticed that my daughter seemed to be having some difficulty finding what she wanted. Susan engaged her in a discussion of other books she had read, and Susan, not being as experienced in new teenage books as the situation seemed to demand, asked my daughter if she would like to talk to another sales person, Laura, who had the expertise to answer her questions. Laura was at home, not working. The working relationship between Susan and Laura must be very good because Susan felt OK about calling her on the phone at home. Laura was, indeed, very willing to do this for my daughter, and the two of them chatted about authors and books for ten minutes. My daughter decided on the basis of the information which Laura gave her to purchase two books from your store.
I found the efforts and enthusiasm of both in helping my daughter just amazing. These women were more than sales people; they were akin to librarians. I left your store with a satisfaction not often found from retail establishments. I could not have asked for more from these two people, and I thought that you might like to know it.
Entry Num:
197
Company:
Concessions
Employee:
Susan B.
Name:
Fred L.
Comments:
I have never commented about employees to a business in the past, but I am doing it now because of the unusual nature and excellence of the services which my daughter and I received. My daughter is 18 years old and just recently found the delight of reading, especially novels. We had two hours between flights, and she wanted to shop in your store for something interesting to read on the next leg of our journey.
My daughter found the Teenage Book Section and settled in to finding a book which was just right for her. One of your employees, Susan, noticed that my daughter seemed to be having some difficulty finding what she wanted. Susan engaged her in a discussion of other books she had read, and Susan, not being as experienced in new teenage books as the situation seemed to demand, asked my daughter if she would like to talk to another sales persons, Laura, who had the expertise to answer her questions. Laura was at home, not working. The working relationship between Susan and Laura must be very good because Susan felt OK about calling her on the phone at home. Laura was, indeed, very willing to do this for my daughter, and the two of them chatted about authors and books for ten minutes. My daughter decided on the bases of the information which Laura gave her to purchase two books from your store.
I found the efforts and enthusiasm of both in helping my daughter just amazing. These women were more than sales people; they were akin to librarians. I left your store with a satisfaction not often found from retail establishments. I could not have asked for more from these two people, and I thought that you might like to know it.
Entry Num:
187
Company:
Concessions
Employee:
Crystal
Name:
Jessica M
Comments:
Since joining Godiva, Crystal -- who has lots of energy and passion -- has made many positive changes and there is great team morale. A TSA manager and Operations Manager commented on how great the store has been since Crystal has joined the team.
Entry Num:
184
Company:
Concessions
Employee:
John P.
Name:
Jessica M.
Comments:
John of Xpresspa found a phone charger in his store and realized which customer may have left it there. John went outside his job duties, tracked them down at their gate, and made sure they got their phone charger back.
Entry Num:
183
Company:
Concessions
Employee:
Sheila B.
Name:
Jessica M.
Comments:
This morning a market researcher saw Sheila of Travelex at Airside notice an older woman who had left her change purse at home and did not have any money with her. Sheila understood the issue, talked to the customer, and bought the woman a cup of coffee.
