Meet JFK International Airport's N.I.C.E.™ Problem Solvers

We give N.I.C.E. new meaning - "Resiliency Edge" workers Neutralize Irritations Customers Experience™

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Resiliency Edge N.I.C.E. problem solvers earn awards when they turn upset travelers into satisfied customers - and you can too.

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Scroll down below - to read announcements of MONTHLY WINNERS! or click here:

Monthly Winners

Egbert Haynes, a TSA Supervisor at JFK, Fordham alum and Army vet, is "Captain" of the JFK "N.I.C.E. Corps" team.

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"Resiliency Edge" Success Stories

Entry Num:

1708

Company:

5StarParking

Employee:

Terry

Name:

lesliercb@lycos.com

Comments:

How many weeks' holiday a year are there?

Entry Num:

1707

Company:

5StarParking

Employee:

Bertram

Name:

freelife@yahoo.com

Comments:

I stay at home and look after the children

Entry Num:

1706

Company:

5StarParking

Employee:

Glenn

Name:

lemuel6h@lycos.com

Comments:

I'd like to open a business account

Entry Num:

1705

Company:

5StarParking

Employee:

Nicole

Name:

edmundwve@aol.com

Comments:

I'm in my first year at university

Entry Num:

1704

Company:

5StarParking

Employee:

Zachary

Name:

jimmiel54@gmail.com

Comments:

I'll text you later

Entry Num:

1703

Company:

5StarParking

Employee:

Branden

Name:

santosn35@aol.com

Comments:

I live here

Entry Num:

1697

Company:

5StarParking

Employee:

Kendrick

Name:

agustinv80@lycos.com

Comments:

Who would I report to?

Entry Num:

1696

Company:

5StarParking

Employee:

Clayton

Name:

jermainebla@yahoo.com

Comments:

How do you spell that?

Entry Num:

1695

Company:

5StarParking

Employee:

Robert

Name:

coltons94@usa.net

Comments:

A Second Class stamp

Entry Num:

1694

Company:

5StarParking

Employee:

Julio

Name:

spencer7e@lycos.com

Comments:

Could I have a statement, please?

Entry Num:

1693

Company:

5StarParking

Employee:

Charles

Name:

sonny1x@gmail.com

Comments:

We need someone with experience

Entry Num:

1682

Company:

5StarParking

Employee:

Milan

Name:

orlando1k@yahoo.com

Comments:

Hello good day

Entry Num:

1681

Company:

5StarParking

Employee:

Ruben

Name:

dominickqwm@yahoo.com

Comments:

Could you ask him to call me?

Entry Num:

1680

Company:

5StarParking

Employee:

Sanford

Name:

augustine1p@gmail.com

Comments:

How much were you paid in your last job?

Entry Num:

1679

Company:

5StarParking

Employee:

Quinn

Name:

gilbert2h@usa.net

Comments:

Could I ask who's calling?

Entry Num:

1678

Company:

5StarParking

Employee:

Zachariah

Name:

reginalddzr@gmail.com

Comments:

I came here to work

Entry Num:

1672

Company:

5StarParking

Employee:

Erasmo

Name:

grover4b@usa.net

Comments:

Incorrect PIN

Entry Num:

1671

Company:

5StarParking

Employee:

Toney

Name:

kelvin1s@usa.net

Comments:

How many more years do you have to go?

Entry Num:

1670

Company:

5StarParking

Employee:

Gianna

Name:

lawerence5k@lycos.com

Comments:

I'd like to open an account

Entry Num:

1669

Company:

5StarParking

Employee:

Keenan

Name:

erasmos29@usa.net

Comments:

It's serious

Entry Num:

1668

Company:

5StarParking

Employee:

Orville

Name:

alfonzo3a@lycos.com

Comments:

Hello good day

Entry Num:

1667

Company:

5StarParking

Employee:

Sidney

Name:

carlosfnh@usa.net

Comments:

Whereabouts in are you from?

Entry Num:

1650

Company:

5StarParking

Employee:

Norman

Name:

infest@msn.com

Comments:

We went to university together

Entry Num:

1649

Company:

5StarParking

Employee:

Clark

Name:

kirbywbf@lycos.com

Comments:

I've got a part-time job

Entry Num:

1648

Company:

5StarParking

Employee:

Alonso

Name:

darius6u@lycos.com

Comments:

I'm not sure

Entry Num:

1647

Company:

5StarParking

Employee:

Alfredo

Name:

myronz55@gmail.com

Comments:

I study here

Entry Num:

1646

Company:

5StarParking

Employee:

Arturo

Name:

winston6u@aol.com

Comments:

Nice to meet you

Entry Num:

1645

Company:

5StarParking

Employee:

Abraham

Name:

behappy@yahoo.com

Comments:

This is the job description

Entry Num:

1644

Company:

5StarParking

Employee:

Justin

Name:

forrestnpl@aol.com

Comments:

A few months

Entry Num:

1643

Company:

5StarParking

Employee:

Bernardo

Name:

chung5q@aol.com

Comments:

How do you spell that?

Entry Num:

1642

Company:

5StarParking

Employee:

Weston

Name:

parisdwp@gmail.com

Comments:

I'm on work experience

Entry Num:

1641

Company:

5StarParking

Employee:

Michale

Name:

roman5p@yahoo.com

Comments:

Good crew it's cool :)

Entry Num:

1640

Company:

5StarParking

Employee:

Fifa55

Name:

kenny7o@aol.com

Comments:

Do you know each other?

Entry Num:

1639

Company:

5StarParking

Employee:

Benny

Name:

jameyq53@gmail.com

Comments:

Have you got a telephone directory?

Entry Num:

1628

Company:

5StarParking

Employee:

Timothy

Name:

timmy8t@usa.net

Comments:

Will I have to work shifts?

Entry Num:

1627

Company:

5StarParking

Employee:

Chuck

Name:

cedric8n@gmail.com

Comments:

Who do you work for?

Entry Num:

1626

Company:

5StarParking

Employee:

Dorsey

Name:

danialm40@aol.com

Comments:

An accountancy practice

Entry Num:

1625

Company:

5StarParking

Employee:

Bertram

Name:

horacio5a@aol.com

Comments:

Photography

Entry Num:

1624

Company:

5StarParking

Employee:

Maya

Name:

marquisa91@usa.net

Comments:

I've just started at

Entry Num:

1618

Company:

5StarParking

Employee:

Carrol

Name:

micahjba@yahoo.com

Comments:

In tens, please (ten pound notes)

Entry Num:

1617

Company:

5StarParking

Employee:

Emile

Name:

donalda47@gmail.com

Comments:

I can't get a signal

Entry Num:

1616

Company:

5StarParking

Employee:

Tomas

Name:

buddyf66@lycos.com

Comments:

I'd like to speak to someone about a mortgage

Entry Num:

1615

Company:

5StarParking

Employee:

Buddy

Name:

marquisa91@usa.net

Comments:

One moment, please

Entry Num:

1614

Company:

5StarParking

Employee:

Quentin

Name:

prestonrrp@yahoo.com

Comments:

Sorry, I ran out of credit

Entry Num:

1557

Company:

5StarParking

Employee:

Cyril

Name:

armand8s@aol.com

Comments:

I'm doing an internship

Entry Num:

1556

Company:

5StarParking

Employee:

Vince

Name:

nolanzyu@yahoo.com

Comments:

Very interesting tale

Entry Num:

1555

Company:

5StarParking

Employee:

Brock

Name:

bradlynyj@usa.net

Comments:

Do you have any exams coming up?

Entry Num:

1554

Company:

5StarParking

Employee:

Steve

Name:

ervin4b@yahoo.com

Comments:

Thanks funny site

Entry Num:

1553

Company:

5StarParking

Employee:

Emory

Name:

florentinom97@aol.com

Comments:

Do you know each other?

Entry Num:

1552

Company:

5StarParking

Employee:

Melanie

Name:

francisco1o@aol.com

Comments:

real beauty page

Entry Num:

1551

Company:

5StarParking

Employee:

Andre

Name:

aubreyk73@lycos.com

Comments:

Could I have a statement, please?

Entry Num:

1550

Company:

5StarParking

Employee:

Toney

Name:

chase1p@usa.net

Comments:

On another call

Entry Num:

1549

Company:

5StarParking

Employee:

Aurelio

Name:

waltonuer@lycos.com

Comments:

I'd like to send this to

Entry Num:

1548

Company:

5StarParking

Employee:

Isaac

Name:

jamelr63@yahoo.com

Comments:

What's the last date I can post this to to arrive in time for Christmas?

Entry Num:

1547

Company:

5StarParking

Employee:

Katherine

Name:

randolphf21@lycos.com

Comments:

Sorry, I'm busy at the moment

Entry Num:

1546

Company:

5StarParking

Employee:

Winston

Name:

milford2b@yahoo.com

Comments:

When do you want me to start?

Entry Num:

1545

Company:

5StarParking

Employee:

Walker

Name:

miltonvak@gmail.com

Comments:

What line of work are you in?

Entry Num:

1544

Company:

5StarParking

Employee:

Allison

Name:

damien1h@gmail.com

Comments:

I'd like to tell you about a change of address

Entry Num:

1543

Company:

5StarParking

Employee:

Wally

Name:

jordonc22@yahoo.com

Comments:

I work for myself

Entry Num:

1542

Company:

5StarParking

Employee:

Walker

Name:

benjamin8y@usa.net

Comments:

Not in at the moment

Entry Num:

1541

Company:

5StarParking

Employee:

Jarred

Name:

steve2z@yahoo.com

Comments:

Three years

Entry Num:

1540

Company:

5StarParking

Employee:

Clinton

Name:

billy1t@lycos.com

Comments:

I'm doing a masters in law

Entry Num:

1539

Company:

5StarParking

Employee:

Edwin

Name:

maynardy55@aol.com

Comments:

What company are you calling from?

Entry Num:

1538

Company:

5StarParking

Employee:

Marissa

Name:

danilo6r@lycos.com

Comments:

Excellent work, Nice Design

Entry Num:

1537

Company:

5StarParking

Employee:

Natalie

Name:

sherwood0s@lycos.com

Comments:

A law firm

Entry Num:

1536

Company:

5StarParking

Employee:

Cody

Name:

dwainr88@gmail.com

Comments:

Have you read any good books lately?

Entry Num:

1535

Company:

5StarParking

Employee:

Brody

Name:

tyron6u@yahoo.com

Comments:

I need to charge up my phone

Entry Num:

1534

Company:

5StarParking

Employee:

Lyndon

Name:

leonardo5b@gmail.com

Comments:

Are you a student?

Entry Num:

1533

Company:

5StarParking

Employee:

Sandy

Name:

mckinley1l@lycos.com

Comments:

This is the job description

Entry Num:

1532

Company:

5StarParking

Employee:

Roger

Name:

nathanael5n@gmail.com

Comments:

An envelope

Entry Num:

1503

Company:

5StarParking

Employee:

Tyree

Name:

elliottyfl@aol.com

Comments:

Can you hear me OK?

Entry Num:

1502

Company:

5StarParking

Employee:

Cole

Name:

jewelaua@aol.com

Comments:

I do some voluntary work

Entry Num:

1501

Company:

5StarParking

Employee:

Alden

Name:

luciov88@usa.net

Comments:

I'd like to open a personal account

Entry Num:

1500

Company:

5StarParking

Employee:

Arnoldo

Name:

vince2q@yahoo.com

Comments:

We'll need to take up references

Entry Num:

1499

Company:

5StarParking

Employee:

Donald

Name:

hilario8h@gmail.com

Comments:

I work with computers

Entry Num:

1493

Company:

5StarParking

Employee:

Nigel

Name:

behappy@yahoo.com

Comments:

We've got a joint account

Entry Num:

1492

Company:

5StarParking

Employee:

Kareem

Name:

quinnmlz@usa.net

Comments:

What sort of music do you listen to?

Entry Num:

1491

Company:

5StarParking

Employee:

Mervin

Name:

dillon6w@lycos.com

Comments:

What's the current interest rate for personal loans?

Entry Num:

1490

Company:

5StarParking

Employee:

Alexis

Name:

norman0d@gmail.com

Comments:

This is the job description

Entry Num:

1489

Company:

5StarParking

Employee:

Rogelio

Name:

rupert4p@lycos.com

Comments:

Can you hear me OK?

Entry Num:

1483

Company:

5StarParking

Employee:

Cyril

Name:

romeok64@yahoo.com

Comments:

Free medical insurance

Entry Num:

1482

Company:

5StarParking

Employee:

Davis

Name:

theron5z@yahoo.com

Comments:

I'm doing an internship

Entry Num:

1481

Company:

5StarParking

Employee:

Mervin

Name:

calebv61@aol.com

Comments:

When do you want me to start?

Entry Num:

1480

Company:

5StarParking

Employee:

Salvador

Name:

brandonchx@usa.net

Comments:

I'd like to change some money

Entry Num:

1479

Company:

5StarParking

Employee:

Mitchel

Name:

fabian2w@aol.com

Comments:

Could I ask who's calling?

Entry Num:

991

Company:

5StarParking

Employee:

P. Ahmed

Name:

Cate Moran

Comments:

A traveler was upset, but in this case it was a baby. I saw a car with a flat tire in the parking lot, and when I went over to see if I could help I saw a mother, father and small baby. The mother was very concerned for the baby, since the baby was crying very hard. I was pro active about the flat tire. I called a supervisor to come help fix it. Then I went for water back at the office and returned with water for the baby. The baby stopped crying and the mother stopped worrying. The father was happy when he got his tire changed and the family was on its way.

Entry Num:

963

Company:

5StarParking

Employee:

Deval Barrow

Name:

Keshia Johnson

Comments:

I had a customer commend me, and even write to the office, about the way I have been resilient and have managed pressures not once, or twice, but many times. The man from Air France said he observed me going out of my way on many occasions to calm upset customers and give them great service. I wouldn't have said anything about this, this is just the way I am,I focus on my customers. But it is nice to see that a patron who uses the airport every day noticed, and even nicer that he took the time to write about my technique to the office.

Entry Num:

Company:

5StarParking

Employee:

Name:

Coordinator

Comments:

A lady called the office and said she was charged twice on her credit card. I told her I would help her and I needed her to fax me or email me her credit card statement. And I asked her to make sure to write down her phone number so I could call her after I did the research. I did the research with her license plate number and found it was true that she was charged twice. I handed the information to the Customer Service to get a refund going for the customer. Then I called her and told she was right and I apologized for the incident and said she would receive a refund check in 5 business days. The customer told me thank you so much and I said thank you for using JFK.

Entry Num:

Company:

5StarParking

Employee:

Name:

Coordinator

Comments:

A patron missed his flight back to JFK and was placed on a flight that made him arrive 6 hours late. On reaching the long term lot he had left his wallet at home in New Jersey. He now had no money to pay for his parking. I was proactive and called control and asked for permission for a Balance Due. My request was approved by the "74." The patron said thank you so much, sir, may the lord bless you and keep you.

Entry Num:

Company:

5StarParking

Employee:

Name:

Coordinator

Comments:

A man couldn't find his parking ticket. He was cursing and looking for the ticket. He asked "how much do I have to pay?" I told him $30 and he became very upset. I stayed calm and I gave him the possibility where his ticket might be. Like in the glove compartment. I let him back out of the lane and go to the side of the lot where he could get out of his car and do a search. Soon he came back into my lane and he thanked me because he found the ticket and did not have to pay a lost ticket fee and I said your welcome.

Entry Num:

Company:

5StarParking

Employee:

Name:

Coordinator

Comments:

A woman was stuck in the long term lot and her car would not go into gear. She stayed in her car while waiting for AAA and I kept my eye on her. The tow truck did not come for two hours but she thanked me for hanging in with her and even wrote a letter to the company and thanked me for keeping her safe.

Entry Num:

Company:

5StarParking

Employee:

A.M.

Name:

Coordinator

Comments:

The patron lost his parking ticket and not wanting to pay the lost ticket claim became very rude. I explained to him calmly that that was the procedure and explained in great detail how the whole system worked and he finally saw the reason and he even thanked me for taking all the time to explain the system to him and he paid and said now he knew he needed to make sure in the future to keep the ticket in a safe place.