Comments:
A local woman was expecting the arrival of two elderly relatives of Polish descent to visit her here. The two women did not speak a word of English. The women’s fight here to Pittsburgh had been delayed a few times resulting in miscommunications with the local person who was here to pick them up. The elderly ladies finally arrived after midnight. Their local relative who was at home called numerous times during the evening prior to their arrival in a somewhat panic state knowing that the ladies spoke no English and that the person who was here to pick them up was experiencing problems due to the two ladies late arrival here in Pittsburgh. No one was really sure if they had arrived already or if they were in another city, or exactly what their status was.
After speaking the local woman in the Pittsburgh area, Dave assured the lady that he would continue to make pages throughout the airport in an effort to find the two ladies. After speaking with the local woman a few times and continuing to make pages, Dave decided to utilize the security cameras in an attempt to scan all areas within the terminal in order to locate the two women. After some period of time, Dave, in scanning the terminal was able to locate the two women who were obviously somewhat disoriented. He then dispatched an ACPD officer to the scene to assist the two women. Dave had the local woman’s phone number and called to back to reassure her that the two elderly women were safe and sound and would be assisted by ACPD in order to meet up with the party who was here at the Airport to pick them up. The woman was calmed and most appreciative of Dave’s kindness and professionalism.
The result was that not only did Dave assist with two people in order to make their experience upon arrival in Pittsburgh a pleasant one, but also to calm the relatives here in this area. The person who came to pick them up was most relieved and appreciative of Dave’s and the officer's efforts. Incidentally, the local woman rewarded Dave by making him a batch of pierogies.
Comments:
A sponsor had a problem with altering their logo for an event the ACAA is hosting. The sponsor did not have access to a designer for assistance with getting the logo approved for a Monday meeting.
Beth took it upon myself to offer assistance and designed the logo for them. The sponsor made corrections to it three times.
The Beth took a photo of the jacket, and superimposed the artwork on it. This showed the sponsor exactly what the jacket would look like in time for their Monday meeting.
Beth offered a service,became engaged in helping the sponsor solve a problem. She took the time to complete the task that they needed assistance with, and was pro active in getting the job done.
The result was…: The sponsor was very happy with the results and they seemed genuinely surprised that she would go out of her way to help them.
Comments:
On Thursday, July 22, 2010 at approximately 12:55 PM Field Maintenance crews were working in the area of gate D-80 using air compressors and jack hammers. During the same time, Allegheny County Police Officers were preparing to perform an escort for a deceased Officer from the Wheeling West Virginia Police Department. Lieutenant William Goldbaugh unfortunately lost his life in a vehicle accident while on vacation.
Ed observed the process getting ready to take place and took a very proactive and sensitive measure. Ed alerted all Allegheny County Airport Authority employees in the area who may not have been aware and informed them of the situation. He asked for their cooperation in honoring the Lieutenant.
The result was….: All ACAA employees shut down their equipment for a few moments while the escort process took place. The employees of ACAA demonstrated respect for the Officer, his family and colleagues who were waiting outside of West gate.
Comments:
A woman approached Bobbi and informed her that she lost her cell phone.She beleived she had left it in the Landside Terminal on ticketing level. However, since she was airside and with her husband -- who was in a wheelchair -- didn't feel comfortable going back to the other terminal to retrieve the phone.
Bobbi listened to the woman carefully to understand where she had been. Bobbi then went to the Landside terminal, found the chair the woman was in, and then located her phone which had become stuck between the cushions.
Bobbi then went back to Airside, located the woman and returned her cell phone to her. This was all the end of her shift and mostly after Bobbi had punched out.
The woman was very relieved and happy to have her cell phone back.
