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Aviation workers profiled, include (top left) Bernie Schettino, Tom Innace, Sue Baer. Front row, Terri Rizzuto, Toni Knisley and Debbie Roland, with author, Tom Murphy.

 





See CNBC Closing Bell interview with Tom Murphy, Memorial Day, 2015




Read Success Stories





Pittsburgh Tribune-Review - Tom Fontaine April 8, 2010 , 'Nice' employees honored at airport

MSNBC - Harriet Baskas February 18, 2010, Airports discover courtesy helps the bottom line

The Daily Breeze - Art Marroquin December 10, 2009, LAX employees being taught to turn naughty to nice

USA Today - Roger Yu December 14, 2009, Airport Check-in: Fliers may get help; Atlanta lets the dogs out

Airport Business Magazine - John F. Infanger: June 24, 2009, Airports Are at the Center of Change

Seattle PI - Op. Ed. by Tom Murphy December 23, 2008, Sea-Tac Staff Excelled in Storm

NY Daily News - Jess Wisloski: May 13, 2008, Workers' angst rerouted at JFK Airport

Business Week - Carmine Gallo: June 13, 2008, Three Steps to Calming Angry Customers

NY Times - Anthony Ramirez: May 7, 2008, At the Airport, Training for Heightened Diplomacy

Boston Herald - Op. Ed. by Tom Murphy November 26, 2008, Flight security's a higher calling

Queens Chronicle - Lee Landor: May 22, 2008, Pilot Program Ebbs Airport Stress

NY Times - Michelle Higgins June 1, 2008, Believe It or Not, Someone's Listening

Newsday.com - Marlene Naanes May 6, 2008, Kennedy workers get 'nice' training

NY Daily News - Owen Moritz: April 30, 2008, Same air delays, calmer air workers

New York Times - Joe Sharkey: January 29, 2008, Renewed Focus on Customer Service at J.F.K. International Airport

TravelDailyNews.com - Vicky Karantzavelou: February 1, 2008, Support program for aviation workers means better service for passengers




FOX Business News covers innovative aspect of RESILIENCY EDGE training. May 22, 2008



NJ.com - Janet Frankston Lorin: September 10, 2007, Former flight attendant thinks of 9/11 'almost every day'

NY Daily News - Denis Hamill: July 3, 2007, HS kids the wind beneath our wings

Garden City News: December 7, 2007, Archdiocese Uses Book On Aviation Courage to Teach Students

Queens Cournier - CHRISTINA SANTUCCI: September 13, 2007, Aviation employees remember 9/11

Garden City News Online: June 1, 2007, "Reclaiming the Sky" Essay Winners Gain Recognition

Seattle PI - Mary Swift: March 21, 2007, Man helps aviation workers cope with 9/11

NY Daily News - Denis Hamill: December 28, 2006, Remembering Queens pals, heroes on holidays

NY Daily News - Denis Hamill: August 30, 2006, How heroes reclaimed the sky

Garden City News: November 17, 2006, Book Helps Students Learn From 9/11's Aviation Heroes

Star Ledger: September 12, 2006, Airport manager's 9/11 actions praised

Star Ledger: September 10, 2006, Recalling heroism of aviation industry

FOX 5 - Washington DC: August 24, 2006, 9/11 Book Details Those Who Kept America Flying

The Boston Globe: August 30, 2006, At Logan, the pain of 9/11 runs deep

Miami Herald: June 22, 2006, Students mine lessons from past pain

Boston Herald: June 01, 2006, Terrorists must never ground us

Newark Star Ledger: May 05, 2006, Site aims to help airlines' workers cope post-9/11

Bellingham Herald: December 12, 2005, Website Aids 9/11 Healing

Press Release: Program Seeks to Put the "Sung" Back in "Unsung" Aviation Heroes.

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